Complaints or concerns about a private certifier
Council does not register or regulate private certifiers. All private certifiers are registered and regulated by NSW Fair Trading.
Any concerns relating to professional conduct or lack of action taken by a private certifier must be submitted to NSW Fair Trading using the Registered Certifier Complaint Form.
NSW Fair Trading maintains a Public Register of Registered Certifiers that includes the contact information of all Registered Certifiers and a Disciplinary Register of Registered Certifiers.
Professional bodies
Some private certifiers are members of the Australian Institute of Building Surveyors (AIBS) Professional Standards Scheme. A Professional Standards Scheme is a legislative instrument that requires the AIBS to monitor, enforce and improve the professional standards of members.
Any concerns relating to professional conduct or lack of action taken by a private certifier who is a member of the AIBS should be submitted to both NSW Fair Trading using the Registered Certifier Complaint Form and the AIBS using the Complaint Form.