If you have concerns about specific construction works, you should contact the nominated Principle Certifying Authority (PCA) in the first instance. A PCA can be a Private Certifier or the local Council.
If a Private Certifier fails to address the concerns raised, Council should be contacted for further assistance. If you have concerns about the work of a Principle Certifying Authority, including Councils, Fair Trading can investigate.
Where urgent action is required because of environmental risks, or where there is a significant breach of the development consent, contact Council immediately.
When you report an issue to Council, please provide the following information:
- property address relating to the complaint
- specific details of the issue
- your contact details – these details will be kept confidential by Council Officers but are needed if further clarification of your concerns/issues are required
- Development Application number (if known or applicable)
- confirmation that the Principal Certifying Authority (PCA) has been contacted in the first instance (if known or applicable).
Some developments do not need consent if they fall under the category of an 'exempt' or 'complying' development detailed in the planning documents below:
Contact Council
Our Customer Service Centre operates from 9am to 5pm. Our Council Rangers are on duty and contactable seven days a week from 5.30am to midnight.
Address: