Concerns with development sites
Any concerns relating to building work, or a development site should be referred to the Principal Certifier in the first instance. Where urgent action is required due to environmental risks, please contact Council immediately.
The name, address and telephone number of the Principal Certifier should be provided on site in a prominent location that can be easily read by a person from the public road or public space adjacent to the site.
Section 6.31 of the Environmental Planning and Assessment Act requires the Principal Certifier to issue a Written Direction Notice (WDN) within 2 business days of becoming aware of any non-compliance. A WDN must be issued to the person responsible for that aspect of the development and direct them to take specified action to remedy the non-compliance.
If the person fails to comply with the WDN, the Principal Certifier must advise the Council of the matter for further investigation and compliance action. Upon receipt of this advice, Council is responsible for ensuring the non-compliance is remedied.
Concerns with Private Registered Certifiers
Council do not register or regulate private certifiers. Any concerns relating to professional conduct or lack of action taken by a private certifier must be submitted to NSW Fair Trading using the Registered Certifier Complaint Form.
NSW Fair Trading maintains a Public Register of Registered Certifiers that includes the contact information of all Registered Certifiers and a Disciplinary Register of Registered Certifiers.