Compliance and Enforcement process
All concerns relating to alleged unlawful activity should be acknowledged within five (5) working days and actioned in accordance with the following time frames:
- Urgent and life-threatening matters (eg. building collapse) – As soon as possible.
- General compliant matters (eg. unauthorised building work) – 5 working days
- Nuisance matters (eg. domestic noise, overgrown vegetation) – 10 working days
- Out of hours requests (eg. out of hours construction) – Initial action by Council’s Rangers and Parking Services Department, with a formal investigation to be followed up by Council’s Environment and Building Compliance Department
All individuals who raise concerns with the Council should receive communication from the designated Council officer within 21 days. This communication should outline the actions taken or planned by the Council regarding the matter raised.
Compliance and enforcement action taken by Council varies according to the circumstances but may include:
- A Notice/ Development Control Order to rectify the non-compliance,
- Penalty Notice (fine),
- Legal action in either the Local Court or the Land and Environment Court of New South Wales.
Compliance and enforcement action taken by Council officers will be in accordance with Council’s Compliance and Enforcement Policy.