Compliance and Enforcement process
Compliance priorities and categories
All concerns relating to alleged unlawful activity should be acknowledged within five (5) working days and actioned in accordance with the following time frames:
- Urgent and life-threatening matters (eg. building collapse) – as soon as possible
- General compliance matters (eg. unauthorised building work) – 5 working days
- Nuisance matters (eg. domestic noise, overgrown vegetation) – 10 working days
- Out of hours requests (eg. out of hours construction) – initial action by Council’s Rangers and Parking Services Department, with a formal investigation to be followed up by Council’s Environment and Building Compliance Department.
All individuals who raise concerns with the Council should receive communication from the designated Council officer within 21 days. This communication should outline the actions taken or planned by the Council regarding the matter raised.
Compliance inspections
Council carries out inspections of developments and reviews required documentation to ensure compliance with the relevant legislation and conditions of consent.
Compliance action
Compliance and enforcement action taken by Council varies according to the circumstances but may include:
- A Notice/ Development Control Order to rectify the non-compliance,
- Penalty Notice (fine),
- Legal action in either the Local Court or the Land and Environment Court of New South Wales.
Compliance and Enforcement Policy
Council officers undertake investigations, inspections and compliance action in accordance with Council’s Compliance and Enforcement Policy.