Parking meter payments and receipts

Touch N Go – how to pay

Grey box device attached to street poles to pay for parking with a blue sign on the side that says 'pay here'

Touch N Gos are small blue boxes that require you to pay by smartphone. If surrounding parking meters are out of order or offline, Touch N Gos will be unaffected. Touch N Gos use Near Field Communication (NFC), a technology allowing communication between two electronic devices over short distances.

All Touch N Go boxes require the use of the PayStay Guest website or PayStay App to make a transaction. You will be redirected automatically when holding your smartphone close to the box via Near Field Communication (NFC) techonology. You can also access PayStay Guest via the QR code on the front of the box.

Each Touch N Go box contains a unique code that corresponds with the Paystay Guest website link and the location of the box. You must use the specific NFC or QR code web link on the Touch N Go located near your vehicle. This ensures payment security for users and accuracy when monitoring parking through geotagging for Council.

  1. Scan the QR code using your smartphone on the front of the box. If NFC is enabled on your device, hold your smartphone close to the box and follow the prompts 

  1. You will be taken to the PayStay Guest website. If you have already created a PayStay app account, you will instead be taken directly to the app 

  1. Enter your number plate, state and mobile number and press ‘Continue’ 

  1. Select the duration of time you’d like to park for and press ‘Continue’ 

  1. Choose your card payment and press ‘Continue’. You also have the option to pay with Apple or Google Pay 

  1. The parking duration period, parking end time and final payment will be shown on the screen 

  1. If you would like an e-receipt, select ‘Yes’ to email or download

Payment options – debit/credit card or smart devices

Touch N Gos require payment on the PayStay Guest website via a smart device and accepts payment using debit/credit card (Visa, MasterCard and AMEX), Apple Pay and Google Pay.

Additional fees and surcharges

Touch N Go boxes facilitate navigation to the PayStay Guest website for payment or, if already downloaded, the PayStay App. PayStay charges 8.25% on all transactions made on the PayStay Guest website. The 8.25% surcharge is for using the pay-by-phone service on the PayStay Guest website and the PayStay App. This surcharge fee does not go to Council.

Your final payment amount will show the total cost of your parking session, including the transaction fee.

If you require any assistance with PayStay App or PayStay Guest, call PayStay’s Helpdesk on 1300 322 111.

Print page

Stay Connected