Duplicate debit or credit card transactions
Occasionally, failed transactions will appear on your bank statement as a pending transaction until the bank can confirm the transaction failed.
This can look like a duplicate transaction.
Once the bank receives confirmation, the money will be released. This can take up to five working days.
Until then, the failed transaction will appear beside the successful transaction on your statement.
Call PayStay's Helpdesk number on 1300 322 111 to place a request if two payments have resulted from the same transaction.