Receipts and refund information
Receipts
Council’s parking meters, Touch N Gos and the PayStay app are Orikan. They do not issue receipts or parking tickets to display in your vehicle.
You can request a digital receipt for parking meters, Touch N Gos and the PayStay app using the following steps:
Parking meters
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After payment is processed and completed, you will be offered a copy of the e-receipt, select ‘Yes’
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Scan the QR code or enter the URL that appears on screen and enter the code to download and press ‘Continue’
Touch N Gos
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After payment is processed and completed on PayStay Guest, you will be offered a copy of the e-receipt, select ‘Yes’ to email or download
PayStay App
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The PayStay app will contain all current and previous parking information, including receipts. A history of all transactions can be found by logging onto paystay.com.au
Refunds
Council does not issue refunds for unused time at parking meters or through PayStay Guest via Touch N Gos.
PayStay App returns unused funds to the account balance inside the app if a motorist returns to their vehicle earlier than the allocated time. You must press ‘Stop’ at the end of your session to ensure the amended total cost of the parking period is updated and the remaining funds are returned. The PayStay app account balance is topped up and used similarly to an Opal card or toll account.