Parking meter payments and receipts

In addition to our physical parking meters and Touch N Gos, you also have the option of downloading the PayStay app and paying directly on your smartphone.

The PayStay App saves your details, parking receipts and payment preferences. It contains additional prompts and functions that may make parking faster and easier. Downloading the app is optional when parking.

Please note: you must manually start and stop your parking session when using the app. If you have spent less time than paid for in a parked space, press ‘Stop’ and a notification banner will appear showing the amended total cost of the parking period. 

1. Go to the App Store or Google Play and download ‘PayStay’ 

2. Open the app and create an account by entering your mobile phone number 

3. An SMS verification security code will be sent to your phone number

4. Enter your email, name, postcode, number plate, and card details and generate a password. These details will be saved in the app. You can also sign up with an Apple or Google account 

5. Set up your account balance by adding your top-up amount and top-up threshold. When your account balance reaches its top-up threshold, it will be replenished automatically by your top-up amount, ensuring there is always money available for parking 

6. You will be asked to verify your email address 

7. Once you have parked, open the app and enter the parking bay zone number – this should be located on a nearby parking sign. You can also search for the zone number in the app via a location pin map 

8. Tap ‘Start Parking’ and the confirmation banner ‘Parking Started’ will appear 

If you have the PayStay app, you do not need to add in your permit.

To avoid fines, you must obey signs relevant to your parking space.

You can create an account prior to downloading the app by heading to paystay.com.au

Payment options

PayStay app accepts payment using debit/credit card (Visa, MasterCard and AMEX).

Did you know

• You can use the PayStay App map to check the rates and duration of parking locations in our LGA and other areas to plan ahead 

• You can opt into additional app reminders. These include when your parking time runs out or to top up meter payments in line with parking guidelines. Additional fees will apply. 

• You can add multiple number plates to the PayStay app to toggle between your chosen car when parking. 

Additional fees and surcharges 

• PayStay charges 8.25% on all transactions made on the PayStay App. The 8.25% surcharge is for using the pay-by-phone service on the App. This surcharge fee does not go to Council. The total cost of your parking session, inclusive of the transaction fee will be shown in your final payment

• PayStay charges a reminder fee in the PayStay App of 34c for each reminder. A warning will be displayed on the screen where you set your parking duration if reminder services are enabled. You can turn this service off at any time by pressing the bell icon on the screen

If you require any assistance with PayStay App or PayStay Guest, call PayStay’s Helpdesk on 1300 322 111.